Optical Assistant Weekend Shift

Optical Assistant Weekend Shift2019-09-25T16:16:21+00:00

Various Hours and Part-time Opportunities Available

MyOptique Group [we operate online retail brands Glasses Direct & Sunglasses Shop] are looking for a professional, friendly team player to join our Contact Centre Team. Working within the team and reporting to one of our Customer Service Team Leaders, you will be responsible for giving our customers first-class service and support over the phone and by E-mail, social media and livechat.

This role offers the opportunity to develop your customer service, problem solving and sales support skills. We offer personal development opportunities and will provide training in our systems and glasses/optical knowledge.

Working together as part of the MyOptique team you will be integral to supporting our mission to improve lives by improving sight – through making eyewear more accessible online.

 What you will be doing:

  • Delivering first class, personalised but business-like customer service through the full range of communication channels, including telephone, E-mail, social media and live chat
  • Working collaboratively to resolve customer issues with Contact Centre team members and colleagues from other departments within MyOptique
  • Identifying customer queries or complaints that need to be escalated, and ensuring that they are professionally handed over to a Team Leader
  • Identifying and achieving additional sales of products relevant to each individual customer
  • Ensuring that all customer and order details are accurately recorded in the relevant system
  • Becoming a confident user of MyOptique’s systems
  • Consistently delivering against qualitative and quantitative KPIs 
  • Preparing for and contributing to 1-1’s, performance reviews and coaching sessions
  • Taking responsibility for self-development; flag knowledge gaps to your Team Leader and use available learning opportunities to develop yourself and your career
  • Demonstrating WIRED for Service values in all interactions with colleagues and customers
  • Being flexible and willing to help other teams as and when required

Knowledge & Skills Required:

You will have a minimum of 2 years’ work experience and will be able to demonstrate the following:

  • Effective communication skills and good listening skills
  • The ability to think independently
  • A desire to learn and grow
  • Ability to prioritise and adhere to deadlines
  • Ability to work well under pressure
  • Detail oriented and organised
  • Proactive!

What we’re offering:

  • A friendly team and professional working environment
  • An exciting opportunity to work for a forward thinking high growth company
  • The chance to work within the global market leading Essilor/Luxottica Group 
  • Personal development and training opportunities

The Benefits:

  • 31 days holiday
  • Pension Scheme
  • Company bonus [up to 5% of salary]
  • Share Investment plan 
  • Life Assurance policy 4 x your annual salary 
  • Cash Health Plan Scheme with Health Shield & their Perks discount scheme 
  • Staff discount policy for Eyewear purchases (incl. 1 Free prescription pair per year & 50% discount on all other purchases) 
  • Childcare vouchers 
  • Season Ticket loan
  • Cycle to Work scheme

About Us:

MyOptique has been changing the eyewear industry since 2004. We were the first company to start selling prescription glasses online. Fast forward 14 years and we are now home to two e-commerce brands: Glasses Direct & Sunglasses Shop.

Our customers are at the heart of everything we do. They inspire us to push boundaries and to find solutions to problems buying online can have. Our philosophy is rooted in the foundation of our company. We believe in:

Working together
Respect & trust
Entrepreneurial spirit

for Service

Please note that we only consider applications from people who are eligible to work in the UK.

No agencies.

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